Contact
Talk to a human.
Questions about whether Medoc fits your practice, help moving your records across, or a problem you need solved — the same small team answers all of it.
Who to ask for what
Three different questions, one address
Everything reaches sales@ecogeniustech.in. Putting the right words in the subject line just gets it to the right person faster.
Sales & demos
See it running against a practice like yours before you commit an afternoon to setting it up.
Support
Something is broken, slow, or not behaving the way the product says it should. Include your registered email.
Security disclosure
Found a vulnerability? Tell us privately first and we will work it with you. We do not pursue good-faith researchers.
Grievance officer
If your data has been mishandled, this is the route
Under the Digital Personal Data Protection Act, 2023 and the Information Technology (Intermediary Guidelines) Rules, Ecogenius Technology Pvt. Ltd. publishes a named channel for complaints about how personal data is handled. Any patient or doctor may use it, and you do not need an account to do so.
We acknowledge every grievance within 24 hours and resolve within 30 days, as the Act requires. If your complaint concerns clinical records held by a specific doctor, tell us which practice — they are the data fiduciary for those records and we will route it to them alongside our own response.